Overview | FAQ's | How It Works | Contact Us
Have a question about Shortcuts.com™? For helpful answers on a wide range of topics, check out our FAQs below.
Top 10 Most Frequently Asked Questions
Q: How do I Register for Shortcuts.com™?
A: Registering for Shortcuts.com™ is simple.Click here to register now.
Q: What if I forget my password?
A: Click here for help with retrieving your password.
Q: What if I forget my username?
A: Send an email to feedback@shortcuts.com, include your store card number and we will send you your username.
Q: I updated "My Profile" email address; will this automatically update my login id?
A: Updating "My Profile" does not update your login id. Please send an email to feedback@shortcuts.com with the email address that you would like removed.
Q: Why did I get an error message that says my card is already registered?
A: 1) Did you recently change your email address?
2)Did you recently request to change your password?
If so, send an email to feedback@shortcuts.com and we will help you resolve this issue.
Q: Why can't I print my coupons?
A: Shortcuts.com™ is totally paperless. Once you have registered your store card, click the coupons that you want and they automatically will be redeemed during checkout.
Q: Paper Coupons are doubled; can I double my Shortcuts.com™ coupons?
A: Shortcuts.com™ coupons are doubled or tripled based on individual retailer policies and at the discretion of the store.
Q: Why can't I delete coupons from my wallet?
A: At this time, coupons can only be removed when they are redeemed or if they reach their expiration date.
Q: I don't see my favorite store, how can I help bring them to Shortcuts.com™?
A: Shortcuts.com™ will be expanding to new grocery chains soon.Click here to request that Shortcuts.com™ become a feature at your favorite store.
Q: My coupons didn't redeem when I went shopping, what can I do?
A: Go to the Contact Us page and report the problem within 30 days of your shopping trip using the Customer Care Resolution Form. We will treat your inquiry as a priority until it is resolved.
Didn't find what you were looking for? Click here to view a full list our FAQ categories.
The Facts About Store Card Registration
Q: Which store cards can I register with Shortcuts.com™?
A: You can register your store card(s) from any of our retail partners. To see a list of our current partners click here.
Q: How do I register one or more of my store cards?
A: To add a store card to your Shortcuts.com™ account, go to the My Profile page and select the Store Cards option. Once you've added your card(s) it will be linked to your Shortcuts.com™ account and you will be ready to begin saving on your grocery bill.
Q: What do I do if I get an error when trying to register my store card with Shortcuts.com™
A: If you're experiencing problems when trying to register your store card on Shortcuts.com™, Please check the following: (1) Ensure the card number you entered is correct; (2) Review the list of Shortcuts.com™ Partner Stores to verify that your retailer is one of our current partners.
Only cards from participating retailers can be registered, but remember, new partners will be added regularly, so check back often!
Q: What do I do if I lose a store card that was linked to my coupons?
A: If you lose the store card you have registered with Shortcuts.com™, contact your retailer for a replacement card under the same account number as the lost card. Your coupons will remain on your account. If you are unable to get a replacement card, simply add your new store card number to your Shortcuts.com™ account and your coupons will be transferred to your new card number.
Q: How do I change/update my store card number?
A: In the My Profile section, simply delete the old card number and enter the new card number.
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Account Profile & Preferences
Q: What is My Profile?
A: The My Profile page allows you to view and edit your registered store card(s) and your contact & shopping preferences.
Q: How do I remove a store card from my Shortcuts.com™ account?
A: Go to the My Profile page, select the Store Cards link to remove the store card(s).
Q: How do I select how I prefer to be contacted by Shortcuts.com™?
A: Go to the My Profile page and select Contact Preferences. Shortcuts.com™ gives you the option to select the emails you want to receive.
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All About Coupons
Q: How do Meal Deal coupons work?
A: Shortcuts.com™ "Meal Deal" coupons are set up to allow you to select multiple coupons with one click, and save on an entire meal. All coupons in the Meal Deal will be added to your wallet. Each coupon may be redeemed separately, or in combination with any other Shortcuts.com™ offer.
Q: How do I add a coupon to my store card?
A: Adding coupons to your Shortcuts.com™ account is simple. Click the "Add" button on the bottom right corner of the coupon. Your coupons are then automatically added to your store card.
Q: How do I know the coupons I click have been added to my store card(s)?
A: There are three ways you can check to see if your coupons have been added to your store card:
1) All selected coupons are listed under My Coupons
2) The coupon will display an Added message on the bottom right corner of the coupon
3) Coupons you've selected are also saved under Recently Added Coupons
Q: Why can't I delete coupons from my wallet?
A: Coupons are only removed when they are redeemed or reach their expiration date.
Q: Why can't I add additional coupons?
A: You may only have 75 coupons on your account at any given time. Visit your favorite store, redeem coupons, and come back to Shortcuts.com™ to add new coupons as often as you wish! This limitation is subject to change depending on the technical and operational limitations and requirements of our participating merchants and vendors.
Q: How do I redeem my coupons?
A: When you check out at the store, simply present your store card to the cashier. If you've purchased a qualified product, your coupons will be redeemed instantly! Wow, that's easy!
Q: Do I have to print my coupons to use them at the store?
A: Shortcuts.com™ is a totally paperless solution. No printing is needed! Just click the coupons that you want and they will be redeemed during checkout.
Q: My coupons didn't redeem when I went shopping, what can I do?
A: Go to the Contact Us page and report the problem within 30 days of your shopping trip using the Customer Care Resolution Form. We will treat your inquiry as a priority until it is resolved.
Q: What is Shortcuts.com&trade Cash?
A: Shortcuts.com™ Cash are special coupons that are provided by Shortcuts.com™ for various promotional or customer service needs. They will appear in the My Coupons page and work just like other Shortcuts.com™ coupons. Once added to your store card(s), the specified amount will be deducted from your total grocery bill at checkout. Each Shortcuts.com™ Cash coupon can be used for a single item of equal or greater value than the coupon and cannot be combined with other Shortcuts.com™ promotions. Shortcuts.com™ Cash coupons expire 60 days from the date of issue, and are automatically redeemed on your next shopping trip.
Q: How do I know if my Shortcuts.com™ coupons were redeemed?
A: There are a three ways you can check to see if you've received credit for your Shortcuts.com™ coupon(s).
1) Your store receipt will show redemption of your Shortcuts.com™ coupons.
2) All coupons are listed under My Coupons . Simply select the redeemed link to see your savings.
3)You will receive an email receipt of your savings for each shopping trip.
Q: Can I use a coupon more than once?
A: Once you redeem a coupon at one store it cannot be used again.
Q: What happens to expired coupons?
A: Expired coupons are removed from all store cards.
Q: What if my store is out of a product when I try to redeem a Shortcuts.com™ coupon?
A: Please check back with your retailer on your next shopping trip or try another Shortcuts.com™ partner store location. Rain checks will not be issued.
Q: How do I share coupons with friends and family?
A: Simply click "Send to a Friend" to share with friends and family.
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Shopping List
Q: How do I create a shopping list for the coupon items I have selected?
A: Create a shopping list by visiting the Shopping List page. Simply select coupons from your wallet to automatically and them to your list and then add any other items you need to buy. The shopping list can then be printed and taken to the store.
Q: How do I save my shopping list?
A: Shopping lists are saved by default when created. Each time you go to the site, you will find your most recent list. You can also print the Shopping List or send it via e-mail.
Q: How do I retrieve a saved shopping list?
A: Your most recent shopping list is saved under the Shopping List.
Q: How do I print my shopping list?
A: You can print a shopping list by using the link on the Shopping List page.
Q: How do I send my shopping list to someone else?
A: In order to send a list to someone else, simply select "email" on the Shopping List page and you will be prompted to enter the email address.
Q: How will I know when coupons on my shopping list are about to expire?
A: Each coupon has its own expiration date. On the Shopping List page, simply roll-over any coupon to see a full view of the coupon, including the expiration date. If you choose to print your coupons, the expiration date will appear on the printout.
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General Information
Q: Is my information shared with third parties?
A: When you register for Shortcuts.com™, we will validate your store card number with the participating retailer to ensure that the coupons you select will be properly added to your account. Your personal information is covered by our privacy practices, which can be reviewed within the Shortcuts.com™ Terms of Service.
Contact US
Q: Where can I send my comments or suggestions on improving the Shortcuts.com™ site?
A: We love to hear feedback from our customers so we can continue to improve our site, just click here, to Contact Us and submit your feedback. Your feedback is very important to us, and we will endeavor to respond to your email within one to two business days Please note that Shortcuts.com™ reserves the right to use your comments for promotional purposes.
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